KPN Solutions
Product-Led Solutions for Operational Excellence
Purpose-built platforms that transform operational processes — with governance, controls, and human oversight embedded by design.
KPN Consumer Duty Control & Intelligence Platform
End-to-end FCA PRIN 2A compliance. Evidenced. Automated. Board-ready.
Who This Is For
An intelligence-led platform designed to help firms evidence, monitor, and strengthen Consumer Duty outcomes through structured controls, management information, issue tracking, and governance reporting.
Problems Solved
- ✗Complaints and findings managed in silos with no PRIN 2A outcome mapping
- ✗Overdue remediations drifting — critical issues invisible to senior management
- ✗Incomplete activity logs unable to satisfy FCA data requests
- ✗Board management information manually compiled, weeks out of date, and lacking FCA-required granularity
Key Outcomes
- 200+ hours saved annually on MI compilation and board pack preparation
- 80% reduction in time spent responding to FCA regulatory data requests
- 100% action ownership — every remediation has a named owner and due date
- Zero missed escalations through automated overdue detection
Capabilities
- AI-powered intake enrichment — auto-classify by FCA outcome, severity, and vulnerability
- Deterministic Red/Amber/Yellow/Green risk scoring — auditable and regulator-explainable
- Outcome-mapped event management across all four PRIN 2A outcomes
- Remediation action tracking with named ownership, due dates, and live overdue alerts
- Vulnerable customer register covering all FCA-recognised vulnerability types
- Executive MI and board reporting — always current, always board-pack ready
- Full chronological audit trail — timestamped and attributed, FCA-ready at any moment
- PRIN 2A compliance coverage matrix with product risk heatmap
FCA and DORA Operational Resilience
Structured readiness and implementation for FCA and DORA operational resilience.
Who This Is For
A structured readiness and implementation solution supporting firms with FCA operational resilience expectations and DORA requirements. We help organisations identify important business services, map dependencies, define impact tolerances, assess vulnerabilities, strengthen third-party resilience, and implement governance, testing, and reporting arrangements.
Problems Solved
- ✗Important business services not identified or mapped against FCA and DORA requirements
- ✗Impact tolerances undefined, undocumented, or not tested
- ✗Third-party and outsourcing resilience gaps not assessed
- ✗No structured governance or testing framework for operational resilience
Key Outcomes
- FCA and DORA operational resilience requirements met
- Impact tolerances defined, documented, and tested
- Third-party resilience risks identified and managed
- Board-ready resilience governance and reporting
Capabilities
- Important business service identification and mapping
- Dependency and resource mapping
- Impact tolerance setting and assessment
- Vulnerability identification and gap analysis
- Third-party resilience assessment and governance
- Scenario testing design and facilitation
- Operational resilience governance framework design
- Regulatory reporting and board MI design
ISO 27001 / ISO 27701 Readiness and Implementation
Information security and privacy management — from gap assessment to certification readiness.
Who This Is For
A readiness and implementation solution supporting organisations with information security and privacy management frameworks aligned to ISO 27001 and ISO 27701, including control design, gap assessments, documentation, implementation support, and audit readiness.
Problems Solved
- ✗No structured ISMS or privacy management framework in place
- ✗ISO 27001 certification required for enterprise clients or regulators
- ✗Privacy governance not aligned to ISO 27701 or UK GDPR
- ✗Gap between policy documentation and operational implementation
Key Outcomes
- ISO 27001 and ISO 27701 certification readiness achieved
- Structured ISMS and PIMS designed and implemented
- Privacy governance aligned to ISO 27701 and UK GDPR
- Audit-ready documentation and control evidence
Capabilities
- ISO 27001:2022 gap assessment
- ISO 27701 PIMS gap assessment
- Information Security Management System (ISMS) design and implementation
- Privacy Information Management System (PIMS) implementation
- Risk assessment and risk treatment planning
- Control design, documentation, and evidence preparation
- UK GDPR alignment review
- ISO 27001 and ISO 27701 certification readiness review
ISO 22301 Readiness and Implementation
Business Continuity Management Systems — built, tested, and audit-ready.
Who This Is For
A business continuity readiness and implementation solution aligned to ISO 22301, helping organisations plan, establish, implement, maintain, and improve Business Continuity Management Systems that protect critical operations and improve recovery from disruptive incidents.
Problems Solved
- ✗No documented Business Continuity Management System in place
- ✗Critical processes not mapped or assessed for continuity risks
- ✗Recovery strategies undocumented or untested
- ✗ISO 22301 certification required by clients, regulators, or insurers
Key Outcomes
- ISO 22301 certification readiness achieved
- Critical operations protected with documented recovery plans
- Business continuity risks identified and addressed
- Board-ready BCMS governance and reporting
Capabilities
- ISO 22301 BCMS gap assessment
- Business Impact Analysis (BIA)
- Business Continuity Plan design and implementation
- Recovery strategy development
- Incident response framework design
- BCMS testing and exercising
- ISO 22301 certification readiness review
- Integration with ISO 27001 and DORA frameworks
PCI DSS Readiness and Implementation
Payment security controls — assessed, strengthened, and validation-ready.
Who This Is For
A structured PCI DSS readiness and implementation solution helping organisations assess payment security controls, identify gaps, strengthen cardholder data protection, and prepare for validation or assurance activity.
Problems Solved
- ✗PCI DSS compliance requirements not fully understood or met
- ✗Cardholder data environment not scoped or documented
- ✗Control gaps identified in QSA review or self-assessment
- ✗No structured remediation plan for PCI DSS findings
Key Outcomes
- PCI DSS compliance gaps identified and remediated
- Cardholder data environment documented and controlled
- Validation-ready evidence and documentation
- Structured remediation roadmap with clear priorities
Capabilities
- PCI DSS scope definition and cardholder data environment mapping
- Gap assessment against current PCI DSS requirements
- Control design and remediation planning
- Cardholder data protection controls implementation
- Self-Assessment Questionnaire (SAQ) support
- Evidence and documentation preparation
- Remediation roadmap and prioritisation
- Pre-assessment readiness review
AI Governance Readiness Assessment and Implementation
Responsible AI governance — practical frameworks for regulated organisations.
Who This Is For
A practical solution helping organisations assess, design, and implement responsible AI governance frameworks, including AI risk management, policy development, accountability, transparency, control monitoring, and assurance.
Problems Solved
- ✗No structured AI governance framework in place
- ✗AI risks not assessed, documented, or managed
- ✗Regulatory alignment requirements not met (EU AI Act, FCA, ICO)
- ✗Board-level accountability for AI not established or evidenced
Key Outcomes
- Responsible AI governance framework designed and implemented
- AI risks assessed, documented, and managed
- Regulatory alignment with EU AI Act, FCA, and ICO expectations
- Board-ready AI governance and accountability structures
Capabilities
- AI governance framework design
- AI risk assessment and risk register
- Regulatory alignment review (EU AI Act, FCA, ICO)
- Ethical AI controls and accountability frameworks
- Model governance and documentation
- AI transparency and explainability review
- Human-in-the-loop control design
- AI assurance and monitoring frameworks
SOC 1 and SOC 2 Readiness Assessment and Implementation
SOC assurance readiness — controls, evidence, and governance reviewed.
Who This Is For
A readiness and implementation solution helping service organisations prepare for SOC 1 and SOC 2 assurance by assessing control maturity, identifying gaps, improving evidence, and strengthening governance, security, availability, confidentiality, processing integrity, and privacy controls.
Problems Solved
- ✗SOC 1 or SOC 2 required by enterprise clients or auditors
- ✗Control maturity insufficient for assurance readiness
- ✗Evidence and documentation gaps across Trust Service Criteria
- ✗No structured remediation plan for SOC readiness findings
Key Outcomes
- SOC 1 or SOC 2 audit readiness achieved
- Control gaps identified and remediated
- Structured evidence pack prepared for auditors
- Client and auditor confidence in the control environment
Capabilities
- SOC 1 and SOC 2 scope and Trust Service Criteria mapping
- Control maturity assessment
- Gap identification and remediation planning
- Control design and documentation
- Evidence preparation and review
- Security, availability, confidentiality, processing integrity, and privacy controls
- Management assertion and description preparation guidance
- Pre-audit readiness review
UK FCA Third-Party Risk Assessment
Third-party and outsourcing arrangements assessed against FCA expectations.
Who This Is For
A targeted assessment solution helping regulated firms evaluate third-party and outsourcing arrangements against UK FCA expectations, including governance, due diligence, contractual controls, monitoring, resilience, concentration risk, and exit planning.
Problems Solved
- ✗Third-party risk governance not aligned to UK FCA expectations
- ✗Outsourcing register incomplete, un-risk-rated, or not reviewed
- ✗Due diligence processes not documented or consistently applied
- ✗Concentration risk and exit planning not assessed or documented
Key Outcomes
- Third-party risk framework aligned to UK FCA expectations
- Outsourcing governance gaps identified and addressed
- Concentration risk understood and managed
- Audit-ready third-party risk documentation
Capabilities
- Third-party and outsourcing inventory review
- UK FCA third-party risk framework gap assessment
- Due diligence process review and improvement
- Contractual controls and oversight assessment
- Ongoing monitoring arrangements review
- Concentration risk identification
- Exit planning assessment
- Remediation roadmap and prioritisation
KPN Trade Receivable Management System
AI-enabled receivables. Embedded controls. Full audit trail.
Who This Is For
The KPN Trade Receivable Management System automates end-to-end receivables processing — from invoice issuance and payment matching through to exception handling and reconciliation — with embedded controls and human-in-the-loop oversight at critical points.
Problems Solved
- ✗Manual invoice reconciliation consuming days of resource each month
- ✗Late payments and poor debtor visibility
- ✗No automated dunning or collections workflow
- ✗Audit trail gaps in receivables management
Key Outcomes
- Significant reduction in manual reconciliation effort
- Faster cash collection cycles
- Improved credit risk visibility
- Audit-ready documentation
Capabilities
- Automated invoice processing & matching
- AI-driven payment reconciliation
- Exception identification & escalation
- Debtor ageing & credit risk monitoring
- Automated dunning & collections workflow
- Reconciliation control dashboard
- Audit trail & compliance reporting
- Human-in-the-loop approval gates
KPN FinOps Control Centre
A command hub for finance operations and control.
Who This Is For
The KPN FinOps Control Centre is a centralised operational platform that brings together financial workflows, control monitoring, exception management, and reporting in a single, governed environment — designed for finance teams that need precision and oversight at scale.
Problems Solved
- ✗Month-end close taking too long and prone to error
- ✗No real-time visibility of control status across the finance function
- ✗Journal entry and approval processes manual and uncontrolled
- ✗Finance reporting not board-ready or audit-ready
Key Outcomes
- Accelerated month-end close
- Reduced operational risk in finance processes
- Greater control visibility for CFOs and finance directors
- Board-ready reporting outputs
Capabilities
- Centralised finance workflow management
- Real-time control monitoring dashboards
- Automated exception detection & routing
- Multi-entity consolidation support
- Month-end close automation
- Journal entry controls & approval workflows
- Financial reporting automation
- Integrated audit trail
Payroll Operations Automation
Automated. Accurate. Compliant.
Who This Is For
An end-to-end payroll operations solution that automates calculation, validation, and processing — with embedded compliance checks, HMRC/regulatory alignment, and a full payroll audit trail. Designed for organisations where payroll accuracy and compliance are non-negotiable.
Problems Solved
- ✗Payroll errors creating compliance risk and employee relations issues
- ✗Manual payroll processing consuming excessive resource
- ✗No audit trail on payroll calculations
- ✗Multi-entity payroll not consolidated or controlled
Key Outcomes
- Near-elimination of manual payroll errors
- Reduced compliance risk
- Full audit trail for every payroll cycle
- Time savings for HR and finance teams
Capabilities
- Automated payroll calculation & processing
- Tax, NI, and statutory deduction automation
- HMRC compliance validation
- Payroll exception management
- Employee self-service integration
- Multi-entity payroll consolidation
- Payslip generation & distribution
- Payroll audit trail & reporting
KPN Financial Controls Platform
Governance and control — designed in, not bolted on.
Who This Is For
The KPN Financial Controls Platform provides a customisable framework for embedding financial governance into operational processes. Built for organisations seeking stronger internal controls, board-level oversight, and audit-ready documentation.
Problems Solved
- ✗Controls exist on paper but are not tested or evidenced
- ✗No centralised view of control status across the organisation
- ✗Audit preparation taking weeks of manual effort
- ✗Segregation of duties not enforced in operational workflows
Key Outcomes
- Structured, auditable control environment
- Reduced risk of financial misstatement
- Regulatory audit confidence
- Scalable governance as business grows
Capabilities
- Controls register design & management
- Automated control testing workflows
- Exception & breach alerting
- Segregation of duties enforcement
- Regulatory controls mapping (SOX, FCA, etc.)
- Management & board reporting dashboards
- Document management & policy controls
- Risk & control self-assessment (RCSA)
Ready to Build a Control Environment That Scales With Your Business?
Start with a structured Fintech Readiness Review — or speak with an adviser about the specific challenge you are facing.
Specialist consultancy for Financial Services, Fintech, Advisory Firms & Entrepreneurs